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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Steve Bergh

September 5, 2023

5  out of  5 rating by Steve Bergh
"Jeri & her excellent team have provided many years of peace of mind, which to me is invaluable. Also, prompt and polite, professional responses for any concerns, updates, provided perfect service for renter's insurance as well. Seriously recommend Jeri Mainer's State Farm Agency for all and any personal, professional auto & home insurance needs. When I return to that area, I will be happy to avail myself of Jeri Mainer's Insurance Agency services. Happy Customer for decades. Steve B."

Chris Huck

August 25, 2023

5  out of  5 rating by Chris Huck
"Always good and prompt service and very friendly people."


August 24, 2023

5  out of  5 rating by C M
"I've been a State Farm customer for almost 3 decades, and Jeri Mainer has been my agent for the past 10 years. I'm very pleased with State Farm and I'm especially pleased with the quality of service I receive from Jeri Mainer and her team."

roselyn tesch

August 18, 2023

5  out of  5 rating by roselyn tesch
"Jeri has been with us through 3 generations. From car , apt rental insurance , to a new home owner policy for me"

James Sanders

August 5, 2023

5  out of  5 rating by James Sanders
"As always, I'm thrilled with Jeri and wish to keep her as my only insurance agent for all my needs and policies. She has taken care of me when times were, uh, challenging. For that she has forever won my loyalty. As a bonus she continues to be quickly responsive and personable in all of her communications. If she is ever too busy to answer calls or return them personally, she has one of the friendly people on her staff do so promptly."

Crystal Mason

August 1, 2023

5  out of  5 rating by Crystal Mason
"I could not be happier with our service from our State Farm Insurance Agent, Jeri Mainer. Their office has always been helpful. Always quick to reply and ready to assist with my needs."

Neesha Pinnaduwage

July 10, 2023

5  out of  5 rating by Neesha Pinnaduwage
"Everyone I've worked with in Jeri's office (shoutout to Marissa!) has been amazing! Even after I moved to Seattle, they've been a huge support."

Stacey Randall

April 28, 2023

5  out of  5 rating by Stacey Randall
"Marissa is Amazing! Each time I call she is friendly, understanding, and so incredibly helpful. I would recommend Jeri and her team to anyone and everyone!!!"

JM Johns

April 27, 2023

5  out of  5 rating by JM Johns
"The professional team has gone above and beyond to answer my questions, help with claim issues and recently with a time sensitive issue regarding rental insurance. The problem which was MY fault, they corrected in a timely manner without blame. I know if I call, someone will go out of their way to be helpful and kind."

Maggie Hawk

April 11, 2023

5  out of  5 rating by Maggie Hawk
"Marissa was so helpful and kind!"

Daniel Clevett

March 13, 2023

5  out of  5 rating by Daniel Clevett
"I picked to go with State Farm, because of the way she treated me as a person rather than a number."

Natalia Smith

March 7, 2023

5  out of  5 rating by Natalia Smith
"Jeri and her team provided the absolute best insurance coverage and support for me while I moved to different locations in Washington state. When I moved back to Colorado, Jeri personally contacted my new State Farm agent to make sure the policies merged so I could receive longevity credit. She and her team are caring and have always been responsive. I cannot recommend them enough. Thank you, Jeri and team, for all of your hard work and great customer service!"

Kimberly Brown

January 19, 2023

5  out of  5 rating by Kimberly Brown
"I have had State Farm car insurance w/Jeri Mainer’s office for 15+ years! Always such outstanding customer service! No matter the day or time I call they are always quick to answer my questions and assist with my needs. They make adding new vehicles/new drivers to my plan, so quick and simple! They always make sure all my questions and concerns are met before hanging up the call. Same day responses when I email. Just great service!"

Rebecca Graeber

January 14, 2023

5  out of  5 rating by Rebecca Graeber
"Jeri Mainer and her staff are the BEST! They are so helpful and easy to work with. I have my business, home, auto's and life insurance all with them. Ill never use any other agency. Thank you all for what you do !"

Errol Graham

December 30, 2022

5  out of  5 rating by Errol Graham
"wonderful to work with"
Profile photo of Nancy Bell

Nancy Bell

December 30, 2022

5  out of  5 rating by Nancy Bell
"Jeri Mainer -State Farm Insurance Agent and her staff, have been beyond and above in being there for me. Jeri has been our agent for many years. Jeri and I have become personal friends in ways that I have been completely blessed. We thought when Jeri came on board, her office was too far away. Am I ever glad we stayed with her. She is one of the most amazing people I have ever met and I am honored to have her as my friend."

Jodi Tucker

December 29, 2022

5  out of  5 rating by Jodi Tucker
"Jeri has been our agent since we moved to Spokane. She handles car, home, universal and life insurance for us. Her staff is always helpful and friendly."

Jerel First

December 29, 2022

5  out of  5 rating by Jerel First
"My wife and I have had all our insurance policies with Jeri's office for many years and have been very happy. We recently sold our home and moved across the state. Jeri and her team helped us change from homeowners insurance to renters insurance with no issue. Even from the other side of the state, I know we can depend on Jeri and her team when a need arises."

Alyson Kiehn

December 28, 2022

5  out of  5 rating by Alyson Kiehn
"I love the people here! On such a personal level and treated like family. Thanks to all !"

Alicia Emery

December 28, 2022

5  out of  5 rating by Alicia Emery
"Great rates with great customer service. Highly recommended!"

Tracy Cole

December 25, 2022

5  out of  5 rating by Tracy Cole
"I got my business insurance here. After calling many places and getting told that they couldn't insure me, for odd reasons like we don't insure for new construction?? Was the excuse I got from many places. No questions asked from Jeri, was a quick and speedy process and would recommend her to anyone!!"

Stephanie Napier

December 14, 2022

5  out of  5 rating by Stephanie Napier
"Running a non-profit organization, we were looking for someone who was friendly, good communicators, quick to reply and thorough with researching out our questions. Jeri Mainer's office has blown us away. We moved our company insurance to them and not only did it save us money (great bonus with a non-profit) but they have gone above and beyond what we asked of them. Very happy with the service and coverage!"

Sandy Brooke

December 14, 2022

5  out of  5 rating by Sandy Brooke
"This place is the best insurance company I have ever had. When I call, they are always patient and kind and they can answer every question I have. Everyone needs to come here for insurance"

Heavin Maier

December 13, 2022

5  out of  5 rating by Heavin Maier
"I've been with Jeri Mainer since 2004 when I moved to Spokane. She and Julia have always taken excellent care of my family with prompt, efficient service. We've been through a number of car accidents together. I've always been treated respectfully. They always make me feel like a valued customer."

Corey King

December 9, 2022

5  out of  5 rating by Corey King
"Very happy with the customer service here! Very personable and saved us money compared to our last insurance. It's incredibly nice and comforting to rely on a place that answers their phones daily and helps us with whatever we needed same day or as quick as possible!"